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Frequently Asked Question

How long will it take to receive my rug?salesale

Unless stated otherwise on our web site, please expect delivery of your order(s) in approximately 3-5 business days. If your rug is backordered, we will contact you by phone or email to give you a status of the expected delivery time frame.

Are your rugs first quality or factory seconds?salesale

All rugs from are of first quality. We do not sell factory seconds or previously used products.All rugs delivered are brand new and sealed in the manufacturers shipping materials.

What do I do if my rug arrives damaged or incorrect?salesale

If you find any damages you may refuse the delivery and contact us so we can immediately ship you a replacement rug at no additional cost.

Where can I find Coupons and Promotions?salesale

Coupons are generally distributed by emails to our existing customers or to our new email mailing list subscribers.No,promotions can not be combined.Only one promotion can be used with a transaction.

Can I order a catalogue from you?salesale presently does not offer a catalogue.Please sign up for our mailinng list,we will inform you when we send our first release of catalogues.

How much are shipping & Delivery Charges?salesale

All items sold come with FREE shipping in the continental United States. This includes area rugs, rug padding.

Is there sales tax on my purchase?salesale

Sales tax only applies to New Jersey State residents. The New Jersey sale tax rate is 7%. All orders placed outside of the state of New Jersey are not required to pay sales tax.

Do you guarantee the lowest prices on your products?salesale guarantees the lowest prices possible on all our products. If you happen to find any product we sell listed on any other website, print add or catalogue at a price less than we have advertised, we guarantee to beat that price.Note: We do not match prices on products on Special sale or closeouts.

How true are colors of the products displayed on your site?salesale

Although colors may vary but the images are general representation of the product. You may call us directly at 1-888-583-7208 if you have specific color questions.The images displayed are of the best possible quality and come direct from the manufacturers of the products themselves.

Do you handle international orders and shipping?salesale

At this time only accepts orders from within the United States.

Do you have a brick and mortar store?salesale is an exclusive online area rug store. We are planning our first Brick and Mortar store in New Jersey in near future.

How secure is it to enter my personal information?salesale

All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted on our databases.We implement strict security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of executives who have special permission to access the data and are required to keep the information confidential.Please see our Privacy Policy for more details.

What methods of payment you accept?salesale

We accept credit card payments from Visa, Master Card, American Express and Discover, which are all proccessed by VeriSign Payment Services.

When will I receive my Free rug Pad?salesale

If your order qualifies for free rug pad with our free rug pad promotion we will ship the Rug Pads immediately with your order You will receive your new rug pad along with your rug.Please note that the free rug pad can not be combined with other promotions.

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